Regulators, Consumers Target Student Debt Servicer Navient

The company’s arguments on its behalf are of little comfort to Sampson, the mother who co-signed her kids’ loans.
Navient said it couldn’t discuss Sampson’s situation unless she signed a waiver granting permission, which she declined to do.

Her children have bachelor’s degrees from DePaul University, the University of Maryland, the University of Wisconsin and Loyola University. One has a political science degree, another a liberal arts degree, and two have bachelor’s degrees in business. Her 23-year-old son has a steady job, but he lives at home, and much of his pay is going to repay his student loans. She said he was briefly in a forbearance program.

“He said, ‘Mom, I got a breather,'” Sampson recalled. “I said, ‘You have to be careful because it’s not that they’re pardoning what you owe.'”

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