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Small Businesses Eat The Cost Of Inflation: ‘Keep The Customer Happy Or You Lose The Customer’

Margot Roosevelt, Samantha Masunaga Los Angeles Times

WWR Article Summary (tl;dr) As the LA Times reports, "Skyrocketing inflation is slamming many of California’s 1.6 million small businesses, which employ more than half the state’s workforce. Supply chain snafus make it harder and costlier to restock inventory. Workers are seeking higher pay amid a labor shortage. And small firms are less able to navigate the challenges than larger competitors."

Los Angeles

For Vivian Bowers, owner of a South Los Angeles dry cleaner, inflation hit home when her wholesale cost for hangers soared by 48% in six months.

Tom Bock, who runs an electric bike dealership in Huntington Beach, California, has had to pay his workers 25% more, on top of a boost in commissions.

Hagop Berberian, owner of an auto repair shop in Inglewood, California, is afraid to fully pass on the escalating cost of tires, motor oil and Freon. “Either you keep the customer happy or you lose the customer,” he said.

Skyrocketing inflation is slamming many of California’s 1.6 million small businesses, which employ more than half the state’s workforce. Supply chain snafus make it harder and costlier to restock inventory. Workers are seeking higher pay amid a labor shortage. And small firms are less able to navigate the challenges than larger competitors.

In October, the 6.2% rise in U.S. consumer prices was the biggest year-over-year jump in 31 years. Torrid surges in the cost of housing, gasoline, cars and food continue to capture headlines. For many small stores selling goods from furniture to footwear, and for providers of services from haircuts to home care, it is a nerve-racking time: Do they charge more and risk losing clients?

“Larger firms can absorb higher costs for supplies,” said Holly Wade, research director of the National Federation of Independent Business, an advocacy group with more than 300,000 members.

“And when it comes to supply chain disruptions, they’re at the top of the pecking order as far as deliveries, given their volume of purchases. For small firms, it’s a different ballgame.”

Across the economy, consumers who stopped traveling, dining out, getting their hair cut and going to movies during the COVID-19 pandemic amassed trillions of dollars in savings collectively. Rising vaccination rates enable shoppers to feel safer. And with returning jobs, more people are spending freely despite rising inflation. Retail sales jumped 1.7% in October, more than double September’s growth rate and the fastest pace since March.

Californians are doing better than most. In the second quarter, the Golden State experienced the nation’s fastest rise in personal income since the pandemic after South Dakota, according to a Pew Charitable Trust analysis. Boosted by government assistance, returning jobs and higher wages, it grew by 5.9%, adjusted for inflation.

But many small businesses are not feeling the love.

And their profits are at risk, said University of California, Santa Cruz economist Robert Fairlie. “When the cost to make a carne asada burrito goes up, some of that is passed on to the customer. And some of it is just eaten by the business owner.” Beef prices are up 20% in a year. In October, 69% of small-business owners polled by the independent business federation said they have raised prices because of supply chain disruptions and rising employee wages in the face of labor shortages.

The number of owners expecting business conditions to worsen in the next six months rose to 52%, Wade said, the highest in 42 years of the group’s surveys — and that was before a new global coronavirus variant, Omicron, threatened progress in taming the pandemic.

Many small enterprises, still recovering from the pandemic’s financial hit, are counting on the holiday season to make up lost revenue, said Carolina Martinez, chief executive of the California Association for Micro Enterprise Opportunity, a business development network. “It’s their moment to really get to some levels where they would feel comfortable continuing their business.”

The dry cleaner When Vivian Bowers took over her parents’ dry cleaning business on South Central Avenue in the wake of the 1992 riots, she recalled, the neighborhood was “blighted — gangs, drugs, prostitution.”

But the energetic entrepreneur took a business planning class at USC, chased out drug dealers on her block, launched pickup and delivery, and turned Bowers & Sons around.

With four employees, the neighborhood institution — its walls adorned with photos of Charlie Parker, Miles Davis and other jazz greats — cleans uniforms for police officers, bus drivers, L.A. Live ushers and Ritz-Carlton housekeepers.

And it has extended its reach, picking up laundry from pricey downtown lofts and sheets stained with fake blood from the set of “Grey’s Anatomy.”

After barely surviving the Great Recession and its long aftermath, and after cutting hours during the pandemic, Bowers now faces a new threat: inflation.

Los Angeles raised its minimum wage to $15 an hour in July, hiking her payroll outlay. The costs of hangers, poly garment bags and solvent, as well as gasoline for the delivery van, have spiraled.

In June, Bowers raised her prices by 5%. Now she’s worried about having to boost them an additional 10%.

“I don’t want to chase away customers,” she said. “If they have to choose between getting a blazer cleaned or putting gas in their car, which one are they going to do?”

But with revenue down by about a quarter since 2019, she said, “I’m struggling.”

The restaurant It’s tamale season at the Lynwood, California eatery that Rosalva Aguilar and her parents have decorated with Christmas tree, candy cane and reindeer piñatas. Poinsettias adorn every table. On the patio, festive stars hang from white lights.

Orders are pouring in. Tamaleria Maria’s, a 19-year-old business that has weathered recessions and thrived during the pandemic, has hired six new workers to meet demand. The restaurant faces a new challenge as inflation scythes through the economy.

In recent months, Aguilar said, she has seen her wholesale chicken prices rise from 99 cents a pound to $1.50. Pork is up to almost $2, from $1.05. And 25 pounds of lard, used in the masa, now runs about $60, compared with $25 before.

As a result, the restaurant boosted what it charges for a meat or cheese tamale to $3.03 from $2.02. “If we don’t raise our prices, we won’t be able to maintain the business,” Aguilar said. Nonetheless, Tamaleria Maria’s is nothing if not resilient. When the pandemic first hit, it closed for about a month. When it reopened, it faced competition from home kitchens also selling tamales. This year, it added new options, including a kit to make tamales at home and an online ordering system.

“I’ve noticed that a lot of new people are coming, due to word of mouth,” Aguilar said. “I feel like it’s going to be a good year.”

The e-bike store At Huntington Beach’s Pedego Electric Bikes dealership, a mural with bright blue waves beckons patrons with the message, “Hello, fun!”

As the pandemic took hold last year, the greeting was especially welcome. With travel, indoor dining and sport events curtailed, “E-bike demand went crazy,” said Tom Bock, who opened the small store in 2012 and also works as Pedego’s corporate head of operations. “People couldn’t go on vacation, but this was one thing they could do outside with their families.”

Pedego e-bikes are expensive, ranging from $1,895 to $5,495. But sales at Bock’s store boomed from 200 bikes yearly before the pandemic to 330 in 2020. Although his bike rentals slowed as tourism dried up, his gross revenue soared by a third to $1.1 million.

Still, if the pandemic padded his profit, it also created problems. Global supply chain snarls delayed deliveries of Chinese batteries to Pedego’s Vietnam factory. Shipping costs rose from $4,000 per container to $20,000. The company, which delivers bikes to 200 dealerships from its Fountain Valley warehouse, “probably has 8,000 bikes in the water right now between Asia and here,” Bock said.

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