Small Business Professor: Cost-Effective Marketing For Small Businesses

By Bruce Freeman
The Small Business Professor

WWR Article Summary (tl;dr) Michael F. Sciortino Sr., the founder and CEO of the firm Gratitude Marketing, provides some cost-effective marketing tips for small businesses. Some of the good old fashioned tips include writing thank you notes and reaching out to clients on significant dates like birthdays and anniversaries.

The Small Business Professor

Q: I have a small business with a limited marketing budget. What are some cost-effective ways I can build more meaningful, long-term and personal relationships with my clients?

A: Successful small businesses grow in a deliberate and measurable way by first targeting and selecting the clients they want to work with for the long term and then consistently nurturing those relationship.

With the cost of acquiring new customers about seven times higher than what it costs to retain happy, loyal clients, small businesses that focus on nurturing relationships with their existing clients can realize sustainable growth while increasing retention, referrals and revenues.

In the six points below, Michael F. Sciortino Sr., the founder and CEO of the firm Gratitude Marketing, provides cost-effective tips:

-Write three thank-you notes a day. If you want to do more business, start by regularly thanking the people who are already giving you business. I’ve found that the appetite for a sincere thank-you is unlimited. Let’s do the math. If you write three notes a day, five days a week, four weeks a month, you’ll wind up producing 60 thank-you notes each month and 720 notes over the course of a year. Imagine the ripple effect on your business. You never know when a few kind, sincere words will impact a life.

-Call your clients on their significant dates like birthdays and anniversaries. While gratitude is often unexpected, it is always welcomed. Each call deepens your relationship and enhances your customer experience. Make it personal. Every client is unique.

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